Refund Policy

1. About this policy

Effective date: 6 October 2026. This policy covers purchases from Navigum SL. Statutory consumer rights always take priority.

2. Requesting a return or cancellation

Email [email protected] with your order number and items concerned. State whether you wish to cancel, withdraw or report a problem. A clear statement of withdrawal is sufficient; no reason is required. Contact us promptly to cancel before dispatch.

3. EU withdrawal rights

Eligible distance purchases normally allow 14 days from receipt to notify withdrawal and a further 14 days to return goods after notification. Where one order arrives in separate parts, the relevant statutory period generally begins with receipt of the last item.

4. Condition and exceptions

You may inspect items as in a shop, but may be responsible for diminished value caused by excessive handling. Use protective return packaging. Statutory exceptions can include goods made to your specifications, rapidly perishable goods and certain sealed hygiene goods once unsealed. Exceptions do not remove rights for faulty or misdescribed goods.

5. Faulty, damaged or incorrect items

Contact us with the order number and issue. Photos can help but are not a condition for exercising statutory rights. Depending on the circumstances and law, remedies may include repair, replacement, price reduction or refund. We will explain return arrangements for an accepted fault claim.

6. Refund timing and method

Statutory withdrawal reimbursement is due without undue delay and normally within 14 days of notification. Where lawful, we may withhold it until goods are received or evidence of return is supplied, whichever is first. We use the original payment method unless expressly agreed otherwise, without a refund fee. Banks may take additional time to display a credit. Unpaid order requests have no payment to refund.

7. Delivery and return costs

A full statutory withdrawal normally includes reimbursement of the least expensive standard delivery offered, but not the extra cost of an upgraded service. Customers pay direct return costs only if properly disclosed before purchase and permitted by law. Contact us to confirm arrangements; prepaid labels are not automatically promised.

8. Contact

Navigum SL, CL Dante Alighieri Num.129 P.BJ Pta.5, Barcelona, Spain; Registro Mercantil B62204219 · EUID ES08005.000310404. Email [email protected] or call +34 931 22 70 31. Confirm the return address before sending goods; the registered office is not automatically the returns address.

Additional store return terms

Contact [email protected] for product eligibility, the correct return address and shipping arrangements before sending any item.