Frequently asked questions

Can I send a gift directly to someone?

Yes. Enter the recipient’s name and address as the delivery address at checkout.

Which currencies can I shop in?

You can browse in EUR, USD, GBP or PLN. Orders are charged in EUR, our base currency.

How long does delivery take?

Delivery times depend on the destination country and are shown at checkout and on our shipping page.

Can I return a gift?

Eligible EU distance purchases normally have a 14-day statutory withdrawal period. Any additional store terms appear on our Returns page. Personalised goods may be exempt from withdrawal, but faulty goods retain statutory remedies.